Terms of Use

Welcome to Candlescratelier. By accessing and using our website and services, you agree to be bound by these Terms of Use. Please read them carefully before placing any orders.

Acceptance of Terms

By using our website or ordering our handmade cards and printing services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, please do not use our services.

Services Description

Candlescratelier provides custom handmade cards, letterpress printing, foil stamping, digital printing, and related stationery services. All products are made to order based on your specifications and design requirements.

Ordering Process

When placing an order with us:

• You must provide accurate information for your order and delivery
• Custom orders require design approval before production begins
• Once production starts, orders cannot be canceled or modified
• Proofs must be reviewed and approved within the specified timeframe

Pricing and Payment

All prices are listed in US dollars and are subject to change without notice. Payment is required before production begins. We accept major credit cards and bank transfers for larger orders.

Intellectual Property

You retain ownership of any original content you provide for printing. By submitting designs, you confirm that you have the right to use all elements in your design. Candlescratelier retains ownership of all proprietary designs created by our team.

Quality and Variations

Due to the handmade nature of our products:

• Slight variations in color, texture, and impression depth are normal
• Each piece is unique and may differ slightly from samples or proofs
• Colors may appear differently on screen than in print
• We recommend ordering samples for color-critical projects

Limitation of Liability

Candlescratelier shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the specific product or service in question.

Shipping and Delivery

We ship to addresses within the United States. Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers, weather, or other factors beyond our control.

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Governing Law

These terms are governed by the laws of the State of Ohio, United States. Any disputes shall be resolved in the courts located in Cuyahoga County, Ohio.

Contact Information

For questions about these terms, please contact us at:

Email: info@candlescratelier.world
Phone: +1 216-781-7625
Address: 1100 Rock and Roll Blvd, Cleveland, OH 44114, USA