Privacy Policy

At Candlescratelier, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our handmade cards and printing services.

Information We Collect

We collect information you provide directly to us when using our services, including:

• Name and contact information (email address, phone number, mailing address)
• Order details and preferences for custom card and printing projects
• Communication history related to your inquiries and orders
• Design files and content you submit for printing projects

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for handmade cards and printed materials
• Communicate with you about your projects, including design approvals and delivery updates
• Respond to your inquiries and provide customer support
• Improve our products and services based on your feedback
• Send you information about new products or special offers (only with your consent)

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in order fulfillment and delivery
• When required by law or to protect our legal rights
• With your explicit consent

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your design files and personal details are stored securely and accessed only by authorized team members.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Design files are typically retained for one year after project completion to facilitate reorders.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@candlescratelier.world
Phone: +1 216-781-7625
Address: 1100 Rock and Roll Blvd, Cleveland, OH 44114, USA

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.